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Refund & Cancellation Policy

Last Updated: September 2026

At Geonix International Pvt. Ltd., we are committed to providing our customers with genuine, reliable, and high-quality products. This policy explains the conditions under which an order can be cancelled, returned, replaced, or refunded when purchased through the Geonix website.

1. Order Cancellation

Customers may request cancellation before an order has been dispatched. Please contact our customer support team with your order number as soon as possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the product and initiate a return request.

Geonix reserves the right to cancel an order in the following circumstances:

• The product is unavailable or out of stock.
• Incorrect pricing or product information due to a technical or human error.
• Delivery is unavailable to the customer's location.
• Suspicious, fraudulent, or unauthorized transactions.
• Other circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method.

2. Return Eligibility

A product may be eligible for return or replacement if:

• The product is received in a damaged condition.
• The product received is different from the product ordered.
• The product is defective or does not function as intended.
• The product has a manufacturing defect covered under applicable warranty or return conditions.

Return or replacement requests must generally be raised within 7 days of delivery.

To be eligible for a return, the product must include:

• Original packaging.
• All accessories and cables.
• User manuals and documentation.
• Warranty card, wherever applicable.
• Original invoice.
• Promotional items or freebies supplied with the order.

Products showing signs of physical damage, misuse, liquid damage, unauthorized repair, modification, or tampering may not be eligible for return or replacement.

3. Damaged or Incorrect Products

Customers are advised to inspect the package and product upon delivery. If the product is damaged, defective, or incorrect, please contact Geonix customer support and provide:

• Order number.
• Description of the issue.
• Photographs of the product.
• Photographs of the packaging and shipping label.
• Video evidence, where required.

Our team may inspect or verify the product before approving a return, replacement, or refund.

4. Refunds

Refunds will be processed after the returned product has been received and inspected, where applicable.

Approved refunds will generally be processed to the original payment method used for the purchase. The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution.

For Cash on Delivery orders, Geonix may request valid bank account details or use another legally permitted refund method.

5. Refund Amount

Where a refund is approved due to a defective, damaged, incorrect, or otherwise eligible product, Geonix will refund the applicable amount paid for the product.

Shipping charges, if any, may be refunded depending on the reason for the return and the applicable return terms. All refunds are subject to applicable laws.

6. Replacement

Where eligible, Geonix may offer a replacement instead of a refund. Replacement is subject to product availability.

If the same product is unavailable, Geonix may offer an alternative resolution, such as a refund, subject to applicable law.

7. Products Not Eligible for Return

The following products may not be eligible for return unless received damaged, defective, or incorrect:

• Products damaged due to misuse or improper handling.
• Products modified or repaired by an unauthorized person.
• Products with missing accessories, packaging, or components.
• Products damaged due to liquid, electrical surges, physical impact, or other external causes.
• Products returned after the applicable return period.
• Products where the issue is covered exclusively under the manufacturer's warranty or service process.

Certain products may have specific return or warranty conditions mentioned on their respective product pages.

8. Warranty Claims

If a product develops a fault after the applicable return period, customers may be required to raise a warranty or service request instead of a return request.

Warranty coverage, duration, and exclusions will be governed by the applicable warranty terms for the product.

9. Failed or Undelivered Orders

If an order cannot be delivered due to an incorrect address, unavailable recipient, refusal to accept delivery, restricted delivery location, or repeated delivery failure, the order may be returned to Geonix.

Where a refund is applicable, it will be processed after the returned shipment is received and the order is verified. Applicable shipping or return-related charges will be handled in accordance with the relevant terms and law.

10. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, Geonix will initiate the eligible refund to the original payment method.

The time required for the refund to reach the customer's account depends on the payment gateway and the customer's bank or payment provider.

11. How to Request a Cancellation, Return, or Refund

To request a cancellation, return, replacement, or refund, please contact our customer support team with your order number and a brief description of your request.

• Email: care@geonix.in
• Phone: 99901 20066

Our customer support team will review your request and provide the next steps.

12. Policy Changes

Geonix International Pvt. Ltd. reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised "Last Updated" date.

13. Contact Us

Geonix International Pvt. Ltd.

203-204, Deepali Building-92,
Nehru Place, New Delhi – 110019

Email: care@geonix.in

Phone: 99901 20066

Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM